What this means

• Providing digital and AI enabled solutions to our clients.

• Driving internal efficiencies and reducing non-billable hours through investments in standardization and automation of operating procedures, with a focus on the project pursuit process.

Digital and AI solutions complement deep industry expertise

In 2025, we expanded our already strong digital offering. While some of our digital offerings can be implemented as standalone products, our focus has been on embedding them as part of wraparound solutions – where our digital tools complement Arcadians’ expertise as part of wider projects.

The strength of these innovations is especially evident in asset management. From railways to water systems, and from power grids to public buildings, our products enable owners and managers of critical infrastructure to get the most out of assets across their lifecycles and manage operational expenditure while simultaneously reducing environmental impacts.

By having digital solutions as a central part of our offering, we are building longer-term relationships with clients.

For example, Arcadis’ rail industry solution integrates the full Arcadis product portfolio into a single, end-to-end offering for the rail sector, unifying digital products, advanced analytics, and advisory capabilities. The solution spans Enterprise Asset Management (EAM), decision analytics, asset and bridge health, condition monitoring, and climate intelligence, enabling safer and more resilient rail investment decisions.

It already underpins work with several of Arcadis’ key rail clients, including Network Rail, Transport for London, and Amtrak, and was recognized by Verdantix as best-in-class.

Automation and AI drive internal efficiencies

In our strategy we set out plans to increase the automation of our pursuit process, with the goals of reducing costs, improving the robustness of business selection, and enhancing project planning and resourcing. In our pursuit process, we draw on client and project data to pursue projects more efficiently and effectively.

We will continue to roll out the program in Q1 2026 using a staged approach. We anticipate that this will contribute to our win rate, our margins, and our delivery – as well as reducing costs.

Furthermore, in 2025, we accelerated the development of Arcadis’ “AI Studio”, which is now available to Arcadis employees via a single portal. This studio features our OpenAI-powered ArcadisGPT, which pulls information from internal and external sources. In terms of adoption, this is currently actively used by the majority of Arcadians worldwide.

Information security

Arcadis’ Information Security Strategy is designed to safeguard the company in a changing world. We safeguard by monitoring and protecting our IT systems and data, preventing disruption, and providing resilience against cyber threats. While doing this, we stay on top of ever-increasing cybersecurity requirements from our clients, new developments in the regulatory landscape, and evolving technology, including AI.

Arcadis delivers secure services and solutions to clients in line with the international standards ISO27001 and ISO62443. We promote cyber vigilance across our workforce, running several campaigns in 2025 to promote information security awareness.